Author Archives: Brian

About Brian

Graphic design, brand ID, marketing, illustration at Muller Design Studio. Vancouver, WA/Portland, OR. "Working miracles. Saving lives."

The secret of advertising on Facebook

The hot news this week is that Facebook is going to rake in an umptybillion dollars when they go public on Friday. However, all that crazy cash is based on the assumption that Facebook will be able to deliver on its promise of super-duper ultra targeted advertising which will drive us all to purchase new Roombas for our kittens to ride upon. General Motors is having none of that and publicly announced that they’re stopping all paid advertising on Facebook because they’re not selling any cars that way. So what’s the deal? Is Facebook a marketer’s weapon of mass consumption or simply a way to irritate all your friends by notifying them when you’re having a cup of tea?

The ugly truth about advertising

NPR ran a story a few days ago exploring just how effective advertising on Facebook really is. NPR found a couple of guys with a little pizza joint in New Orleans who are on Facebook and hooked them up with a social media marketer (the article refers to him as a “guru” but we hate that term when it’s applied to professionals). Long story short: After an initial flop, the pizza guys and the marketer finally targeted their ad in a way that wound up getting 700,000 impressions. Time to buy a second oven, maybe hire a few extra people, right? Nope. Their ad “campaign,” which cost about $240, netted them about the same number of additional “Likes.” Asking customers that came in for a pizza where they had found out about the restaurant, not a one said “Facebook, of course!”

Of course it’s silly to expect a single ad (even one seen 700,000 times) to trigger an avalanche of cash, but that little test (and GM’s decision to stop paid advertising) proves a point that we’ve been making about doing business on Facebook: You can’t be there to simply plug your wares. Facebook is all about making friends first. Then business, maybe. Facebook is a place (and only one of several) for your customers to get to know your company. GM seems to have figured that out: they’re stopping paid advertising but will continue to maintain a presence and engage with their fans (customers and potential customers).

A big part of the fuss over Facebook’s projected valuation after the IPO is the notion that, with their massive stores of personal information on millions and millions of users, Facebook will enable marketers to sell anything and everything to everybody.

C’mon guys, seriously? You simply cannot make someone buy something. It’s not mind-control. Sorry. The right ad at the right time in the right place when the prospective buyer is in the mood to buy? Then yay! Cha-ching!

So what’s the secret?

The pizza guys learned it for $240 and GM learned it for about $10 million: Facebook is for making friends; for engaging with others and telling your story. It’s not some crazy system of driving consumerism like the billboards in “They Live.”

Happy Mother’s Day to all the moms out there!

Fresh picked flowers!

(See? We didn’t grow up to be “starving artists” after all!)

How to ruin QR codes and frustrate your audience

It’s been over a year since we first mentioned the burgeoning popularity of QR codes here in the US. While the popularity of the mosaic-looking tags hasn’t taken off like Pinterest, they are slowly and steadily working their way into everyday marketing and point-of-sale usage.

However, despite the somewhat lengthy passage of time, we obviously haven’t crested the learning curve just yet. I still see far too many examples of “sub-optimal”* usage of QR codes. But, as the saying goes “practice makes perfect” so I think it’s time to go over a few best practices when using QR codes:

Use a suitable “call to action.”

It’s still a good idea to let the viewer know what they need to do to scan the code. Even more important is to let them know why they should scan the code. Don’t make your viewer guess what it’s for. They may think it’s just another code like the UPC. And by no means should you mislead your viewer as to what the code actually does…

example of misleading qr code

This is going to be so cool! I wonder what it's going to be??

One evening I’m sitting down to dinner with my family and I see this QR code on a box of crackers. “What? It talks? Awesome!” I think to myself. Envisioning some exceedingly clever usage I go grab my phone so I can scan it. (This sort of behavior is frowned upon during dinner time. Poor table manners. But this was a talking QR code! How could I not investigate it??)

So I scan the code and breathlessly wait as the browser starts to load a page… (at this point my son is clamoring to know what’s going on and my wife is chastising both of us for our disruptive behavior. Hey, I’ll take the heat! A talking QR code is on the line!!

Well… picture, if you will, the scene in “A Christmas Story” where Ralphie finishes decoding the message from Little Orphan Annie. “A crummy commercial?!” That was me. Scanning the QR code didn’t result in any talking. At all. Just a landing page with a form to fill out to receive a crummy coupon. (With a coupon delivered to my house rather than, say, my hat.)

qr code landing page not optimized for mobile

"Son of a @$%#. A crummy commercial?!

Which leads me to the next point: QR codes are a mobile experience.

Whatever the result of scanning a QR code, make sure it’s created for a mobile platform. For instance, if the scan takes the user to a web page, the page should be optimized for mobile viewing. Do not build a “conventional” web page that will be reduced to near unreadability on small mobile phone screens. Creating barriers is not a great way to attract customers. QR codes can lower barriers to information and incentives, and they can also surprise and delight.

Make the content worthwhile.

If the infamous “talking” QR code above had only done so much as to link to a short animation of a cracker singing and dancing about how awesome, crunchy, and delicious (and gluten free) it was I would have been clapping my hands with glee…and my son would have wanted to watch it over and over. As it was, I was shafted with a miniscule web page asking “Want a coupon?” as if daring me to fill out the form. No thanks.

Finally, don’t make make your viewers jump hoops.

The other day I saw a sales sheet in the newspaper for a local grocery store. They had devoted a large portion of the front page to a QR code and how it would make shopping easier and even more awesome. Okay, I’ll bite. So I scan the code expecting to be linked to the app store so I can take a look at this super-duper shopping app. Nope. Foiled at the moat. I was taken to a conventional web page (built for viewing on a computer screen), rendered super-tiny on my phone, telling me, again, about how easy shopping at that store is going to be with their new app. Wait, what? Didn’t I just get that message? Even more bizarrely, there were two QR codes RIGHT ON THE WEB PAGE for me to scan: one for the Android app store and one for the iPhone app store. How was that supposed to work?? To be fair, there were text links that I could tap on that looked like they would take me to the appropriate app store. Sufficiently annoyed at this waste of time I finished reading the paper and tossed it in the recycling bin.

Another example of a poorly thought-out qr code landing page

Scan this code so you can scan the code so you can go to the app store...

The killer is that there was plenty of room on the newspaper insert to feature both the Android and iPhone QR codes. The ad should have simply started with a brief benefit-first marketing message, and then indicated that scanning the codes would take me to an app store to download the FREE app. The viewer could then scan the appropriate code and be whisked away to the app where all they needed to do was click the “install” button. Scan the code, get the app. One step, not multiple redundant hoops.

If this was their idea of easy, forget it. I’ll stick with pen and paper shopping lists.

Follow the above guidelines for best practices and avoid careless planning that can sabotage your QR code marketing efforts.

If you’d like to check out some freely available resources for creating your own QR codes, check out out our post from last fall “QR Code Creation Resources.

Have you seen an exceptionally good/creative/clever use of QR codes? Or maybe a terrible one? Let us know in the comments!

* I’m being diplomatic.

QR code creation resources

http://mullerdesignstudio.com/qr-code-resources

Happy Easter from Muller Design Studio!

MDS Easter bunny-thingGo easy on the Peeps, okay !

Pinterest: Basic strategies for marketing your business

Pinned photo of MDS mascot

This is the third installment in an on-going series focusing on Pinterest.

Have you done your homework from last week? If so, you’ve identified areas on your site that you can make more Pinterest “friendly.”

So let’s get into some tactics that you can use to build your brand and market your business:

First rule of marketing on Pinterest: Easy on the self-promotion

Pinterest is all about curating and sharing. Pinterest’s stated goal is to “connect everyone in the world through the ‘things’ they find interesting.” So that means that while you aren’t expressly forbidden from engaging in marketing activities promoting your brand, you shouldn’t be obnoxiously obvious about it.

Build your content

Just as with Facebook, Twitter, and even your blog, if you’re going to use Pinterest, you need to be committed to updating your content. One or two pins every now and than won’t cut it. Like we’ve said about Facebook and Twitter, if you’re going to be on Pinterest you need to be on Pinterest. You need to be adding fresh content frequently. Don’t worry too much, because once you get going with Pinterest, you’ll soon discover that pinning things is fun! Aim for daily updates to your Pinterest boards. Go get the “Pin It” button for your web browser’s tool bar to make the task super-easy.

Organize your content

Your pins on Pinterest are organized into boards. They can be anything you want and we suggest making the topic of each board as specific as possible. Instead of having a board called “Cool stuff” make it more specific: “Cool cooking gadgets,” “cool bakeware.” A board with a topic that is too broad will appear scattered and will require the viewer to do a lot of the work of looking for particular things of interest. Be kind to your viewers and sort things out for them.

Promote your presence on Pinterest

Once you get going with adding content to Pinterest, start promoting your presence there on your Facebook page, Twitter, your website, your newsletter, your blog. Every avenue of communication with your audience! By the way, when using the “Pin It” button in your browser to pin something, Pinterest will ask if you want to Tweet your new pin so there’s the Twitter angle taken care of right there!

Again, just like other social media outlets, by engaging other users on Pinterest, you can begin to promote your business. Comment on other’s pins (if they’re relevant to your brand in some way), re-pin content from others, and follow other users (who may in turn follow you).

One note about following on Pinterest: You can follow users or boards (and vice versa). This lets users be a little more particular about what they follow. A user might not be interested in all of your boards so they can follow just the board that interests them.

Marketing your business

In a sense, marketing on Pinterest is almost a pure marketing exercise in that you can’t simply throw up everything you do or make or sell, but you have to focus more on the benefits and advantages of what you do.

For example, if you sell spatulas (“All spatulas, all the time!”) you can’t just post photos of your awesome spatulas and call it good because you’ll be breaking the number one rule: No obnoxious self-promotion. You can certainly post images of your fabulous wares, but think about related things: Pin recipes of pancakes. Pin photos of fabulous kitchens that you can cook and flip the pancakes that you made from the recipe you pinned with the FlipMaster2000 that you sell. (“Oh, that looks like a great pancake recipe. I’ll have to try it this weekend. Oh, I’ll need a new spatula– off to Spatula City I go!”) Take a look at Whole Foods Pinterest page.  Keeping in mind that they’re a grocery store chain, see what they’ve pinned and how they’ve organized their content. Notice that they’re not full of images of products that they sell but just about everything they pin relates directly to something that can be found in their stores.

Create a board of photos that relate to your office culture to let folks know just how cool you are. Nothing too crazy, though. You can also post photos of your staff on service calls, making product, or helping customers. You get the idea. Because customers are buying more than just a product or service, they’re buying into the organization behind it.

Create a a board (or boards) that focus on your areas of expertise. Don’t worry that your pins might be sending people AWAY from you, you’ll be establishing yourself as a resource that can be relied upon. Building authenticity and a sense of trust is only a good thing.

Finally (for now), If you don’t already, start adding relevant imagery to your blog posts: compelling photos or illustrations; Infographics (everyone loves infographics!); charts and graphs are also great– just make sure to include an informative caption. Since a blog post itself can’t be pinned, you’ll need some good visual content that can be pinned that will link back to your site.

See? It’s pretty easy and may even help you think differently about your business and discover new ways to market yourself!

Now get out there and start pinning all the things!

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